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How Beauty Brands Deal With Customer Complaints Practically And To Preserve Mental Health
In a recent tweet, Sarah Moret, founder of the personal care brand Curie, opened up about the impact of customer complaints on her state of mind. “I’m normally good at brushing stuff off, but sometimes I see a comment online about me or my company that just wrecks me,” she wrote.
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Rachel Brown·April 10, 2022·1 min read
The 30-second read
In a recent tweet, Sarah Moret, founder of the personal care brand Curie, opened up about the impact of customer complaints on her state of mind. “I’m normally good at brushing stuff off, but sometimes I see a comment online about me or my company that just wrecks me,” she wrote.
Moret’s honesty got us thinking about the toll negative feedback can take on beauty entrepreneurs and executives. So, we decided to ask 19 of them the following question: Do you have strategies you use to respond to negative customers both practically and from a mental health perspective?
The players
1 mentionedBrand
AS Beauty
Founded2019
HQNew York, New York, United States
Revenue Range$150M+
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