Help & support
Answers to the questions members ask most.
Account & billing
How do I cancel my subscription?
Open Settings → Billing → Change plan → Cancel. You keep access through the end of your current period; no refunds, but you can re-activate any time and your saves, threads, and saved searches stay put for 90 days.
Can I switch between Brand Pro and Investor Pro?
Not directly — different tiers for different audiences. Contact billing@beautyindependent.com if your team straddles both sides.
How do I update my payment method?
Settings → Billing → Payment method → Edit. We support Visa, Mastercard, Amex, and ACH for annual invoices.
What happens if my card fails?
Past-Due state surfaces a banner across Orbit so you can update your payment method. If the card stays unpaid, your account moves to Suspended and gated features go offline. Your data is preserved.
Reading & content
Why is News a single article instead of a list?
We don't think you need to scroll through 12 headlines to find the one. Orbit lands you in the most recent — swipe to the next. The list view is intentionally not there.
Can I download articles to read offline?
Saved articles work offline on mobile. Web cache holds your last 50 reads.
BITs (Brand · Investor · Tracker)
How is the BIT index built?
Editorial researches the foundational records. Brands, retailers, and investors can claim their cards and submit edits — every change is reviewed by our editors before publishing.
My brand isn't in the BIT index. Can I submit one?
Yes — Settings → Profile → "Submit a BIT". Submissions are reviewed by our editors before publishing.
Surveys & benchmarks
How are cohort benchmarks calculated?
Twice a year we run 5 surveys: CEO, CFO, COO, Investor, and Retailer. Cohorts are revenue bands ($0-10M, $10-40M, $40-80M, $80M+). All responses are anonymous; we publish median, top quartile, and bottom quartile.
Can I see other brands' individual responses?
No. Every response is anonymized in aggregate. Your individual answers never appear in a published report.
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